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good service from Stew Mac.
Posted: Tue May 07, 2013 1:25 am
by Dave Sayers
I can't moan about the service from Stewart MacDonald. Because of a discrepancy between the instruction booklet and the instruction video I made an error on one part of the build. I notified them and the replacement parts are already on their way to England. Thanks!
Re: good service from Stew Mac.
Posted: Tue May 07, 2013 7:17 am
by tippie53
they are good at service.
Re: good service from Stew Mac.
Posted: Tue May 07, 2013 7:42 am
by Dave Sayers
To be honest, I think that would be true of all reputable kit and luthier suppliers. They may cost a bit more but then you have to confidence of knowing that problems will be addressed, and for someone who is just starting out I think that's very important.
Re: good service from Stew Mac.
Posted: Wed May 08, 2013 9:44 am
by Dave Sayers
Called in problem Sunday and replacements arrived today in England! Wowser.
Watch out Tippie, I may decide to start my Blues Creek L1 when the Stew Mac is finished.
Re: good service from Stew Mac.
Posted: Fri May 10, 2013 3:08 pm
by Darryl Young
+1
Re: good service from Stew Mac.
Posted: Fri May 10, 2013 3:36 pm
by
Dave Sayers wrote:I can't moan about the service from Stewart MacDonald. Because of a discrepancy between the instruction booklet and the instruction video I made an error on one part of the build. I notified them and the replacement parts are already on their way to England. Thanks!
Would John Hall help you out with your StewMac kit? Absolutely.
Would StewMac help you out with a John Hall Kit? I highly doubt it.
There's a difference between good service and superlative service.
-tommy
Re: good service from Stew Mac.
Posted: Sat May 11, 2013 11:10 am
by Buzz1234
tommyboy wrote:Dave Sayers wrote:I can't moan about the service from Stewart MacDonald. Because of a discrepancy between the instruction booklet and the instruction video I made an error on one part of the build. I notified them and the replacement parts are already on their way to England. Thanks!
Would John Hall help you out with your StewMac kit? Absolutely.
Would StewMac help you out with a John Hall Kit? I highly doubt it.
There's a difference between good service and superlative service.
-tommy
I agree completely; I like StewMac a lot, but I've never done biz with anyone better than John Hall.