Stew Mac was very good recently about replacing at no charge four router bit bearings that I had bought, because one of them was faulty. I wanted to order more bearings, but they could not ship in the same shipment (to Canada) for customs reasons, so I ended up signing up for their StewMax free shipping subscription (now available to Canada) and placed an order. That second shipment arrived promptly, but the first one did not show after five weeks. I contacted Stew Mac, and they immediately sent out a replacement order, no questions asked. As you might expect, the missing shipment arrived the next day (!). What was interesting to me was that the FedEx tracking number provided indicated that the shipment was "in transit" even after it was delivered, and it was delivered not by FedEx, but by mail. (It remains "in transit" and "pending" even today, six weeks after it was shipped). What's more, the package had markings on it from the postal service in Malmo, Sweden. This has happened to me once before with a Stew Mac shipment, which finally arrived via Malmo, by which time Stew Mac had replaced it at my request, and so I returned the duplicate shipment to them. A Stew Mac rep recently took the trouble to explain to me that FedEx uses something called FedEx International Mail Service (FIMS) and that shipments may be routed through hubs in all sorts of places (apparently including Malmo, Sweden). I don't understand it, and have to assume FedEx knows what it is doing, but five weeks to get from Ohio to BC seems a bit much (for me, and for Stew Mac). In the end, high marks to Stew Mac for no-questions-asked prompt response. If I face a similar issue in future, I will allow more time for a late shipment to arrive before contacting them. This may all be a non-issue for those of you living in the US, but for anyone in another country, it can give you pause. Bruce W., Ladysmith, BC.