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United Breaks Guitars

Total Topics: 26
Total Posts: 261
My brother sent me this video with its explanation. I'll just quote the email and let you all read and watch. I don't know the validity of it, but I love it. Apologies to anyone associated with United though.

The power of the internet.........

A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded: "Good luck with that one, pal."

So he posted a retaliatory video on youtube. The video has since received over 6 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal."

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

Here's the video ...

Feb 25, 10 | 3:03 pm
Bill Cory

Total Topics: 158
Total Posts: 3584
Yeah, that's a good one -- saw it awhile back. But, I question the source of the info that Taylor sent the guy any guitars --- do you know where that came from? (Taylor doesn't even supply their artists like Taylor Swift with complimentary guitars. They don't want potential buyers thinking they are paying for endorsements. It's a sore subject with some pro musicians who play Taylors, but I think it's a smart policy.)


Feb 26, 10 | 6:22 am

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